Privacy Policy
// Last updated: June 7, 2025
1. Introduction
Eigen GmbH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered running shoe recommendation service ("Service"). This policy complies with the Swiss Federal Act on Data Protection (FADP) and applicable data protection laws.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly, including:
- • Account information (name, email address)
- • Running profile data (foot measurements, running mechanics, preferences)
- • Photos and videos for biomechanical analysis
- • Communication with our support team
2.2 Technical Information
We automatically collect technical data including device information, usage patterns, and analytics data to improve our Service.
3. How We Use Your Information
We use your information to:
- • Provide personalized running shoe recommendations
- • Analyze your running biomechanics and foot structure
- • Train and improve our machine learning models
- • Communicate with you about our Service
- • Ensure security and prevent fraud
- • Comply with legal obligations
4. Data Storage and Security
Your data is stored securely on our servers and third-party cloud services. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
Under Swiss data protection law, you have the right to:
- • Access your personal data
- • Correct inaccurate data
- • Request deletion of your data at any time
- • Object to processing of your data
- • Data portability
- • Withdraw consent where processing is based on consent
6. Data Sharing
We do not sell your personal data. We may share your information with trusted service providers who assist us in operating our Service, always under strict confidentiality agreements.
7. Contact Us
For any privacy-related questions or to exercise your rights, please contact us at:
// Email: info@crosspath-labs.com
// Subject: Privacy Request
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.